Interpretation and Definitions
Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to ExoticsHoney, 187 Mountainview Blvd, Wayne, NJ.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to ExoticsHoney, accessible from https://exoticshoney.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Order Cancellation Rights
You are entitled to cancel Your Order before it has been shipped. Once the order has been shipped, it is no longer eligible for cancellation.
To cancel an order, please contact us through our website: https://exoticshoney.com/contact-us.
Conditions for Returns & Refunds
We accept returns only for unopened products due to health and safety reasons. To be eligible for a return, please ensure that:
- The Goods were purchased in the last 14 days.
- The Goods are unopened and in their original packaging.
Non-Returnable Items:
- Any opened or used products.
- Goods that have been damaged by the customer.
Customers are responsible for covering the shipping costs for returning the product to us at:
ExoticsHoney
187 Mountainview Blvd, Wayne, NJ
We are not responsible for Goods that are damaged or lost during return shipment. We strongly recommend using an insured and trackable mail service to ensure the product reaches us.
Refunds will be processed within 14 days of receiving the returned item. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Shipping Mistakes & Damaged Goods
If we make a shipping mistake or if the product arrives damaged, You may choose between:
- Receiving a replacement product.
- Receiving a full refund.
To request a refund or replacement for a shipping mistake or damaged item, please contact us immediately with proof (photos of the damaged product and packaging) at https://exoticshoney.com/contact-us.
Lost Shipments
If a product is lost in transit and a tracking number was provided, we are not responsible for issuing a refund or a new product. The customer must seek a refund directly from the shipping provider.
For any questions regarding our Return and Refund Policy, please contact us at https://exoticshoney.com/contact-us.